OrderChecklist, the order desk for food distributors
OrderChecklist answers every call, text, WhatsApp, and email on a food distributor's
existing order line, reads each order back against the live catalog, confirms it with the
customer, and syncs the clean order into the distributor's dashboard, QuickBooks, ERP, or
EDI. Live in production with a specialty food distributor in Florida.
Built for the food supply chain
- Produce: calls start at 5am, the truck leaves at 7.
- Seafood: market price and a substitution on almost every order.
- Meat and protein: cut, weight, and pack size have to be right the first time.
- Dairy: same customers, same order, every single day.
- Bakery: standing orders with daily exceptions.
- Specialty and imports: long catalogs, short shelf lives, orders in three languages.
What you get
- Voice Order Desk (live): your existing order line, answered around the clock. It knows the caller, reads the order back against your live catalog, and confirms by text.
- The Order Engine (live): turns messy phone, text, and WhatsApp orders into clean line items, with catalog and alias matching, pack size and quantity checks, and real-time pricing and stock.
- Operations Hub (in development): the dashboard your dispatcher, sales reps, and drivers share, with order feed, proof of delivery, and QuickBooks, ERP, and EDI sync.
One order, start to finish
- The call or text comes in on the same number your customer always used.
- The order is read back, matched to your live catalog: product, pack size, quantity, price.
- A clean confirmation goes out by text or email.
- The order lands in your dashboard, ready for picking, with no re-typing.
- What was ordered is what gets loaded.
Common questions
Does my customer have to download anything?
No. They call the same number and text the same thread they always have. Nothing changes on their side.
How does a distributor take phone orders without hiring more staff?
Route your existing order line to OrderChecklist. It answers every call, identifies the
caller and account, reads the order back from your real catalog, and writes a clean order
into your dashboard with a text and email confirmation. One order desk absorbs the morning
rush.
What happens if the order is wrong?
Every order is read back and confirmed before it's final, and your team sees it in the
dashboard in real time. You can edit it, flag it, or call the customer. You can also run it
in shadow mode alongside your current process before it takes a live order.
Who is OrderChecklist for?
Food distributors and producers on the selling side: produce, seafood, meat, dairy, bakery,
and specialty importers. Their customers are restaurants, hotels, hospitality groups,
schools, hospitals, and independent grocers.
What does it cost?
A flat monthly base plus a small share of the orders it processes, the way a card fee works,
except this one also makes the order more accurate. Full pricing is shared during early
access.
Key pages
OrderChecklist, contact hello@orderchecklist.com.
Machine-readable summaries: /llms.txt and
/llms-full.txt.